Please be aware of the return policy of your bike before purchasing.
The return process is the same for all bikes, but the return policy of the bike depends on the manufacturer and the policy that they hold (see below). We can only apply the same return policy as the one the manufacturer carries out. That policy can last 7 days and in some cases up to 30 days depending on the manufacturer of the bike. Some brands do not accept returns unless there is a major defect with the bike. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange in any instance.
To be eligible for a return or exchange, your bike must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, please send an email to firstname.lastname@example.org and give your name, the bike brand and model and your reason for the return or exchange. If your circumstances fall within the brand's return policy (see below), then you will receive a refund/exchange as soon as possible.
Depending on the circumstance, a restocking fee of up to 25% may be applied.
Cancellations (if applicable)
You do have the option to cancel your order, for whatever reason, before the bike has shipped, but be aware that you will be charged a restocking fee of up to 10%.
E-Go Bike Return Policy:
If you want to return the product, you have 14 days to try it out. If you do not like it after 14 days, you can return it in new condition in the same box it came with along with. We may charge a 10% restocking fee.
You will be responsible for the return shipping cost.
Once we receive the product back, we will inspect the product for any damage. If there is no damage, we will refund your credit card (minus the 10%) and the shipping cost.