Please be aware of the return policy of your bike before purchasing.
The return process is the same for all bikes, but the return policy of the bike depends on the manufacturer and the policy that they hold (see below). We can only apply the same return policy as the one the manufacturer carries out. That policy can last 7 days and in some cases up to 30 days depending on the manufacturer of the bike. Some brands do not accept returns unless there is a major defect with the bike. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange in any instance. To be eligible for a return or exchange, your bike must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, please send an email to firstname.lastname@example.org and give your name, the bike brand and model and your reason for the return or exchange. If your circumstances fall within the brand's return policy (see below), then you will receive a refund/exchange as soon as possible.
Depending on the circumstance, a restocking fee of up to 25% may be applied.
Cancellations (if applicable)
You do have the option to cancel your order, for whatever reason, before the bike has shipped, but be aware that you will be charged a restocking fee of up to 10%.
Addmotor Return Policy
1. We DO NOT Refund unconditionally. You will need to provide pictures as evidence to prove the problem with the bike is as you say it is. We have taken photos of the bikes before delivery to avoid fraud.
2. You must initiate your return within 14 days of receiving your item(s).
3. We only accept products in their original condition. And you can only return the product to us after our permission.
4. For mis-shipped products. Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange and we will pay the shipping fee. We will really appreciate your help.
5. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund with return of the products.